A quick dip into your favorite English dictionary will tell you that
the word collaborate derives from the Latin cum laborare, which
simply translates to "labor together." While this is a fine
sentiment, in a business context one must consider more than the
simple etymology of the words. Had I occasion to pen the dictionary
definition of electronic business collaboration I might simply state:
"Electronic Business Collaboration: a business model driving a broad
spectrum of efficiency gains predicated on the support of open,
distributed technology infrastructure."
Many of the articles in this journal will discuss the "hows" of Web
services technology, the leading offering in open, distributed
Internet technology. This article will consider the possibilities
afforded by this technological evolution.
The pervasive spirit behind initial Internet-based electronic
commerce efforts was to drive suppliers to lower their prices
principally by pitting them against one another in what approximated
lowest-bidder auction scenarios in pure trading marketplaces. This
model suffers from a number of fundamental limitations. The most
obvious is the fact that driving prices downward has inherent
boundaries beyond which no supplier can sustain a viable business
model.
A model that yields greater efficiency gains driving both revenue
growth and reduced costs across a wide cross-section of business
activities promises to deliver a much more sustainable and valuable
proposition. When all participants across the "value chain" share in
such efficiencies, the impact becomes fundamental across entire
industries.
The Depth of the Business Opportunity
Electronic business collaboration drives the efficiencies associated
with electronic automation and streamlined information management
across a broad spectrum of common business activities. Companies have
long engaged in diverse cooperative activities, from jointly
developed products and information sharing to price negotiations and
shared projected demand forecasts, which make up some of the
essential elements of successful inter-business interaction.
Effective collaboration, therefore, has a fundamental dependency on
process alignment and information sharing across partner
systems.
The electronic business collaboration model provides
value in two basic ways:
- Drives revenue growth
- Improves cost efficiencies
Given such lofty claims, it is best we consider each in turn.
Drives Revenue Growth
Revenues frequently are highly sensitive to time constraints. The
ability to effectively execute and deliver on planned business
activities can have significant impact on projected and realized
revenue streams. Through better management of the overall process
comprising a complete set of related business activities across
partners, electronic collaboration improves the overall business
lifecycle and time-to-market.
A key component of effective process management is the capacity for
managing change, adaptive process management if you will. Electronic
collaboration makes the
task of identifying bottlenecks, modelling alternatives, seizing new
opportunities, and implementing rapid effective change across even
complex systems a possibility.
Considering the broad array of cooperative business activities that
can be impacted positively through electronic collaboration, even
incremental gains across each category can result in impressive
overall returns.
Improves Cost Efficiencies
A readily recognizable competitive advantage across industries is the
ability of any company to effectively manage its costs and overheads.
A streamlined operation that is capable of minimizing buffer or
backlog either in goods/inventory or better customer and partner
interactions is likely to realize a more cost-effective business
structure.
Collaborative technologies deliver increased availability of critical
business information to the parties that most need that information.
Timely information can be applied to aid the reduction of costly
buffers and the prevention of costly backlog, or simply to remain one
step ahead of potential problems or inefficiencies in dealing with
customers and partners.
Again, even incremental gains compound value across the broad
spectrum of business activities that combine to effect full business
systems.
It is the combined effect
of both driving revenue growth and operational efficiency gains that
make the electronic collaboration model such a strong value
proposition for those that choose to engage it.
The Breadth of the Business Opportunity
So far this discussion has generalized the application of electronic
collaboration across business activities without considering these
activities in any detail. Here I will bring into clearer focus
concrete examples of common business activities and consider the
value proposition of the electronic collaboration model.
Consider collaborative product prototyping, design, and development.
Effective manage-ment of the entire process leading from prototyping
to development generates a competitive advantage by creating products
in less time, at less cost, and with fewer defects.
Given the nature of this type of endeavor, a few key areas of
cooperation can be immediately spelled out: the need for shared
design and production information, and the requirement that change,
both incremental and fundamental, can be accommodated through
simulation and/or active process redesign. The electronic
collaboration model considers and aids these very types of
demands.
The same benefits can be realized throughout a broad
spectrum of
outward-facing applications employed by business systems. Consider
the advantages of the timely and targeted availability of pertinent
information considerate of all parties involved in collaborative
planning, forecasting,
and replenishment activities. Effective international trade and
transport logistics
can be greatly facilitated through high information availability and
adaptive process management.
As a final example, let's consider the demands that arise following a
business merger or acquisition. A critical task likely to follow is
the alignment of business activities between the two business
entities. The ability to not just colocate but also to seamlessly
align these activities is essential both where cost is concerned and
in the requirement to present a unified front for the resultant
business entity. With no guarantees that business process or IT
infrastructure will be compatible, a flexible model is required to
permit rapid alignment. Again, collaboration rather than tight
integration delivers the most expedient option.
Conclusion
Collaboration has and always will
exist between businesses regardless of industry. Electronic business
collaboration describes a model where such collaborations are
facilitated through an evolution in technology and infrastructure
permitting inter-enterprise process automation, adaptive process
management, and rapid data and information sharing. Such IT advances
when applied to business can help drive revenue growth and improve
operating efficiencies for all parties involved.
The Web services computing model
is delivering the framework for the technology infrastructure and
tools required to facilitate the essential loose technology coupling
between businesses necessary for open, dynamic yet secure electronic
collaborations. An article I wrote for the preview issue of Web
Services Journal, entitled "Electronic Business XML: Making Web
Services Work for Business" provides concrete discussion detailing
exactly how Web services computing technologies are being applied to
address the types of business needs considered here.
Author Bio:
David Russell is CTO and cofounder of Bind Systems (www.bindsys.com), a software vendor developing Web services technologies to enable collaborative electronic business. Bind Systems develops the BindPartner Business Collaboration Platform. David lives and works in Dublin, Ireland. dr@bindsys.com
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